FAQ

Got burning questions? Hopefully, you’ll find the answers below. If not, feel free to drop us an email—we’re here to help you find your art and create your perfect space. Let’s connect!

Orders

How do I place an order on your website?

To place an order, simply select the artwork you love and choose from the following options:
1. Print Only – A paper print for you to frame yourself.
2. Canvas Print Only – A stretched canvas, unframed.
3. Float Frame Canvas Print – Canvas framed in Raw Oak, Matte Black, or Matte White.
4. 3D Glass Print – A shadowbox frame with a premium glass-like finish.

All options are available in five sizes to suit your space.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, PayPal, PayPal Pay in 4, and Afterpay. Hopefully, we’ve got all your payment needs covered!

How long does it take for my order to arrive?

Our artworks are made to order and typically take 2–3 weeks to arrive. For international shipping, please allow an extra week.

How do I track my order?

You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.

What is your Return Policy?

As our artworks are made to order, we do not offer returns for change-of-mind purchases. However, we provide a full refund if your product arrives damaged. Please ensure you measure your space carefully and feel free to reach out if you need any assistance.

Framing

What is a Canvas Float Frame?

The Canvas float frame option is one of our most popular choices. The frame is made from oak and is available in Matte Black, Raw Oak, or Matte White. The artwork is printed on premium canvas, mounted within the frame, and appears to “float.” This is our most premium option, with the artwork strung and ready to hang.

What is a Shadow Box Frame?

The shadowbox frame is a premium option where the artwork is printed on smooth cotton rag and set within a shadowbox frame, creating a stunning 3D effect. The artwork is positioned at the back of the frame with a white mount, and the glass-like covering is a durable imitation glass, stronger than standard glass.

Please note, this option may have a slight glare depending on your wall placement. As with all our framed options, the artwork comes strung and ready to hang.

What is a Matt Canvas print?

The matte canvas print is a print-only option, delivered without framing. The artwork is printed on the same premium-quality canvas as our float frame option but without the frame.

This option is ideal for international customers, as the canvas is shipped rolled, allowing you to have it stretched and framed locally. It offers flexibility while maintaining the high-quality finish of our canvas prints.

What is the Print Only on paper Option?

The matte print paper option features the artwork printed on high-quality 300gsm artist paper with a smooth matte finish. It is delivered rolled in a tube, allowing you to frame it to your liking in your own space.

This is an excellent choice for international clients or for those who have a specific frame already in mind.

Get Updates.

Subscribe to newsletter for upcoming exhibitions, featured artists, and events.
Thanks for contacting us. We'll get back to you as soon as possible.

(+123) 456 789000 

support@yourart.com 

123 Artistic Street, North Avenue, Any State, City.

COLLECTION

Your Power

Your Art Collection

old school

She Leads

SUPPORT

OUR STORY

FAQ

CONTACT US

PRIVACY POLICY

COLLECTION

Your Power

Your Art Collection

Old School

She Leads

SUPPORT

OUR STORY

FAQ

CONTACT US

PRIVACY POLICY

Get Updates.

Subscribe to newsletter for upcoming exhibitions, featured artists, and events.
Thanks for contacting us. We'll get back to you as soon as possible.

(+123) 456 789000 

support@yourart.com 

123 Artistic Street, North Avenue, Any State, City.